Managed Information Technology Service
Plagued by system downtime, viruses, spyware, losses of productivity, and every other excuse for why the computer system you rely upon to run your business is not working consistently and as expected?
These distractions are unnecessary and very expensive.
Proactive, Flexible, Affordable, Managed.
Anu Technologies understands this. We also know that businesses are constantly challenged by the task of managing the demands of growing their business while coping with continuous technology challenges. Our focus is to keep your systems operational and available so that you can focus your efforts on the demands of growing your business, managing costs and increasing revenues. We want to help you realize the productivity gains and ROI you have been expecting from your computer systems. Sentinel from Anu Technologies consists of
various service level offerings that provide
affordable proactive IT management and It's not just about monitoring, that just lets you know something is wrong. It's not just about remote access to your systems to troubleshoot issues. It's about a proactive preventative approach to keeping your systems up, That's why our managed IT services utilize a series of "Best Practices" we have developed over our years of experience. Best practices for activities such as: • Spyware Protection and Removal • Virus Protection • Disk Drive Analysis • Security Patch Management • System Auditing • User Policy Enforcement • A variety of other automated procedures to ensure your systems are running and your people are productive. |
By utilizing technology, daily, weekly and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently without fail.
As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. This reduces or eliminates any impact on the business.
Proactive managed services eliminate the scenario of
calling and waiting for the "computer guy". Potential issues and problems are prevented. Systems and people remain productive and working. In the case where problems do occur, response times can often be within minutes.
Consistency is the cornerstone of Sentinel.
Consistency creates reliability and renders no surprise
expenditures or billings. How many times have you
received a bill that you couldn't understand or begin to
determine if it was justified?
Each program is based upon the following:
Sentinel Network Care Features
• Site Assessment and Inventory
• Proactive Service
• Management and Status Reporting
• Best Practice Driven
• Automated and Reliable
To keep you informed, you will receive regular communication and executive reports to let you know the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems is tracked, reported and retained for analytical, historical and audit purposes.
Sentinel Network Care Benefits
• Reliability
• Security
• Consistency
• Productivity Gains
• Cost Management and Control
• Performance
• Managed Expansion and Growth
Our goal is to serve as your technology partner with a
focus on providing solutions. By using a consultative
approach to evaluate your business and technology needs, we can advise on the best solutions for your current and future needs.
Information Technology Services
■ ANU provides you with a single source of professional expertise and resources you need to streamline system management and support functions at an affordable price. ANU uses advanced processes, tools and methodologies, to deliver superior services that match your needs.
You can choose from a variety of service plans that range from routine system maintenance and management to complete IT outsourcing. ANU will help you turn your data networks into an effective, efficient component of your growing business.
| COMPREHENSIVE SERVER MANAGEMENT Our comprehensive server management keeps your servers running, available and secure. |
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Server Service Level Program |
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| MULTIPLE SERVICE LEVELS FOR WORKSTATION MANAGEMENT Our comprehensive Workstation level services are designed to keep your systems and personnel productive. Each program provides varying levels of coverage based on user, desired results and budget without compromising quality. |
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Bronze |
Silver |
Gold |
Site Assessment and Inventory |
X |
X |
X |
Management and Status reports |
X |
X |
X |
Virus Definition Management |
X |
X |
X |
Spyware Removal and Management |
X |
X |
X |
Disk Drive Analysis |
X |
X |
X |
Service Monitoring and Notification |
X |
X |
X |
Event Log Monitoring |
X |
X |
X |
Daily System Audits |
X |
X |
X |
Application Addition and Change Notification |
X |
X |
|
Hardware Change Notification |
X |
X |
|
Asset Management |
X |
X |
|
Unlimited Remote Assistance |
X |
X |
|
Discounted On-Site Service |
X |
|
|
User Policy Management |
|
X |
|
Unlimited On-Site Remediation |
|
X |
|
Quarterly Technology Review |
|
X |
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Site Assessment and Inventory – ANU will assess and inventory your network and everything connected to it. This is the foundation to getting a hold and containing your network. ANU will be able to provide you with reports as to what is on you network.
Management and Status Reports– ANU will provide monthly status reports so you can see the health of your network at a glance.
Virus Definition Management– While most businesses have Antivirus software, it is often up to the user to make sure that the software is working and up to date. A single, unsecured computer can place your network and data at risk. ANU will not only make sure that the software is working and up to date, but run scans during off-hours to make sure you have not been infected.
Spyware Removal and Management – Spyware is currently the number one culprit for loss productivity and computer downtime. It is essential that your spyware scanners be updated and run on a regular basis. Like the Antivirus scans, ANU can manage your desktop to assure that you get the maximum productivity from it.
Disk Drive Analysis– By monitoring your drive usage and activity logs, ANU can pro actively inform you when we will be low on space, or when a drive is going bad, so you can deal with the issue before it is too late.
Service Monitoring and Notification – We will constantly monitor the critical jobs your servers and workstations do and be able to stop small issues from becoming big issues.
Event Log Monitoring – Almost everything your system does gets logged to the event log. From this we can analyze trends and risks and pro actively neutralize threats before they do harm.
Daily System Audits – ANU will monitor your servers and workstations on a daily basis and be able to see changes made that may affect your business.
Application Change and Addition Notification – You have a large investment in your network, and you need to be aware when programs are either installed, or sneak in through some method of attack. ANU can alert you when applications on your machines change so you can be on control of your systems.
Hardware Change Notification – Was some unknown device added to the front desk computer or did a USB port go bad? You will know with Sentinel's hardware monitoring.
Asset Management – ANU will be able to inventory and track devices on your network, saving you time and effort when you need warranty work.
Unlimited Remote Assistance – You can rest comfortably at night knowing your costs won't skyrocket just because something went wrong. Through our advanced help desk, we can monitor and fix most problems without ever setting foot in your office.
Discounted On-site Service – While we can do many things with our remote assistance, some things need that personal touch. For our Silver customers, we offer discounts on any work needed to be done on-site. Gold level customers get free on-site remediation.
User Policy Management– Through extensive policy management, you can create a standardized and secure workplace. Everything from setting a common start page for your web to locking down a workstation.
Unlimited On-site Remediation – ANU wants to be a partner with your company. Our Gold level customers get on-site service at no additional charge!
Quarterly Technology Review– As a trusted advisor, ANU is looking to help your company grow and save money. One of the ways we do this is through our quarterly technology reviews where we help you plan for your business growth and changes. Our experience can help you avoid common pitfalls when working with business technology.